Intelligent Automation for Digital Enterprises

Empower your processes and workflows with RPA, AI/ML, and OCR to improve efficiency, create better experiences and reduce manual work

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Intelligent Automation for Enterprises

As enterprises move further along the path of digitization, Intelligent Process Automation (IPA) continues to gain popularity amongst leaders who are looking to empower their organizations. Industries around the world are rapidly adopting Robotic Process Automation(RPA), Conversational AI(Chatbots), Artificial Intelligence(AI), Optical Character Recognition(OCR), and many more Hyper Automation technologies to create robust enterprise-wide automation programs.

According to market analysts, by 2024, organizations are expected to lower operational costs by 30% by combining Hyper Automation technologies with re-engineered operational processes. A recent survey of digital leaders showed that over 60% of them consider Intelligent Automation to be a Top 3 priority for their organization's growth. Through augmented automation, Miracle is assisting global enterprises in enabling better process throughput, improving cost efficiency, and delivering superior experiences.

transformation

Process Automation(RPA)

Automate your business processes to improve employee productivity and gain process efficiency

Conversation AI(Chatbots)

Deliver real-time assistance to customers and employees through NLP based chatbots

Intelligent Automation(AI/ML)

Extend your automation capabilities beyond RPA with AI/ML, NLP, OCR, and more

Process Discovery and Mining

Analyze your business processes to identify potential automation candidates and key benefits

Our Services and Offerings

Miracle's Intelligent Automation Center of Excellence(CoE) truly believes that automation will become the backbone for digitally transforming enterprises. Our approach is to help our customers scale with quality while maintaining a focus on innovation. Are you looking to empower your organization with automation? Reach out to us today at automation@miraclesoft.com for more information.

Outcome based Bot(RPA) Development

Build automations with Miracle using a fixed bid(t-shirt sizing) model that allows you to scale effectively

Rapid Prototyping for Conversational Bots

Utilize Miracle's RIPS model to rapidly build out Conversational AI(Chatbot) prototypes

Process Discovery
Workshops

Deliver “Art of the Possible� workshops to your team and help them in identifying automation candidates

Managed Services
and Support

Enable a fully managed SLA driven, outcome-based support model for your robots and platform

Platform Selection and License Resale

Employ Miracle's IA CoE to assist in your platform selection and license procurement process

On-Demand Support and Development

Leverage a flex-up, flex-down team of experts that can augment your Automation CoEs efforts

Value of Enterprise Automation

Intelligent Automation combines the value of Robotic Process Automation(RPA) with advanced technologies such as Artificial Intelligence, Optical Character Recognition, Machine Learning, and more to deliver enterprise automations. The value of automation is focused on automating the manual and mundane tasks of humans by augmenting them with robots, thus allowing your teams to work on more strategic, value-added initiatives that improve your business.

Improve Employee Efficiency

Elevate your employee's value and organizational efficiency by augmenting automation to enterprise processes

Reduce Costs and Risks

Bring better compliance to business processes with automation and allow your organization to realize cost efficiencies

Enable Process Innovation

Automating and re-engineering your processes allows the organization to create new business models and revenue channels

Better Service Experience

Deliver exceptional and connected experiences to customers, employees, and partners by leveraging automation and AI

Our Technology Partners

Miracle is proud to be aligned with some of the top technology leaders in the space of Intelligent Automation. Our strategic alliances empower us to deliver cutting-edge, enterprise-grade solutions to our global customers and allow us to be at the forefront of innovation.

Thought Leadership

Robotic Process Automation(RPA)

Organizations that aspire to transform digitally are adopting Robotic Process Automation(RPA) as a part of their transformation strategy in order to automate manual, mundane tasks, thus allowing employees to focus on higher-value work. From Healthcare to Financial Services and from Retail to Manufacturing, RPA promises several benefits such as improved cost-efficiency, enhanced employee productivity, higher process accuracy, and better customer service. Analysts forecast that over 65% of business processes within enterprises will be automated, thus allowing organizations to adopt Augmented Automation and free up valuable time for human employees to focus on innovation.

At Miracle, we truly believe in identifying and empowering automation opportunities through the use of technologies such as RPA, Intelligent Document Processing(OCR), and Conversational AI(Chatbots).

Value of Process Automation

Better process management across the entire organization means improved visibility and being able to rapidly address changing demands. Process automation offers a cost-efficient way to supercharge your business processes, ensure compliance, and empower both speed and accuracy. Process automation doesn't just end with automation but also unlocks meaningful insights, value, and business outcomes.

Improved Compliance and Efficiency

Remove errors, delays, and inefficiencies that are caused due to manual processes

Process Optimization for Innovation

Optimize your processes and in-return understand where to innovate your business

Reduced Operational costs

Deliver to your ecosystem faster, reduce costs and create new business channels

Strengthens Service Excellence

Improve customer and employee experience to gain a competitive advantage

Miracle's RPA Kickstarter Program

From identifying the need for automation to selecting the right process, we ensure you get the maximum benefit from your RPA journey. We can help you get rid of your complex, repetitive, and manual tasks through RPA, letting your existing teams focus on high-value work to satisfy the needs of your customers, employees, and partners.

Identify
Pilot Process

Leverage Miracle's process evaluation framework to rank candidate processes for automation potential

Process Understanding

Collaborate between business and IT to design the automated process workflow of the future

Rapid Pilot Development

Watch as Miracle's Intelligent Automation experts use the magic of automation to deliver your first robot

Champion Automation

Advocate for the value of augmented automation within the enterprise through roadshows, workshops and demos

Automation Journey with Miracle

We have seen first-hand how Intelligent Automation augmented with Human Potential has been able to transform organizations for the better. At Miracle, we recognize that automation is not a project, but a journey. Our team is focused on integrating processes, technology, and people together to enable intelligent digital operations which in turn deliver business value to your organization. When you start your automation journey with Miracle, you are working with a mature team of experts that have deployed Intelligent Automation initiatives to numerous global enterprises successfully.

Enterprise Scenarios for Process Automation

While choosing the right process or processes for your organization's RPA program, the goal is to look for characteristics that will ensure successful results. Miracle's Intelligent Automation CoE team evaluates processes for ROI, technical feasibility, and long-term automation sustainability.

Legacy Systems Integration

Enable data synchronization and integration with legacy systems such as Mainframes, SAP, and more where integration can be cumbersome

Repetitive
Data Entry

Are your teams working on mundane data entry jobs that take away their precious time? RPA can augment your team's efforts and speed up throughput

Swivel Chair
Activities

Automate end-to-end processes across multiple applications and systems with RPA, thus alleviating the pain of manual swivel chair activities

End-to-End Test Automation

Use a low-code approach to automate the end-to-end testing of your business processes and applications, thus enabling quicker, higher-quality releases

Our Technology Partners

Miracle is proud to be aligned with some of the top technology leaders in the space of Intelligent Automation. Our strategic alliances empower us to deliver cutting-edge, enterprise-grade solutions to our global customers and allow us to be at the forefront of innovation.

UiPath
Automation Anywhere
SAP
IBM
Microsoft
Aws
Nintex

Our Services and Offerings

Miracle's end-to-end RPA service offerings enable you to understand current automation levels and discover opportunities for higher efficiency, cost savings, and intelligent business processes. Our highly skilled RPA experts will work along with your business and IT teams to continuously identify processes improvements for automation, select the right RPA technology suitable for your processes, develop automation workflows, and help sustain the robot workforce.

Result-based Bot Development

Build automations with Miracle using a fixed bid(t-shirt sizing) model that allows you to scale effectively

RPA Kickstarter Program(Pilots)

Utilize Miracle's RIPS model to explore and rapidly realize the value of cutting edge automation solutions

Process Discovery Workshops

Deliver "Art of the Possible" workshops and roadshows for your LoB teams and help unearth automation potential

Software Resale and Renewals

Let Miracle help you with platform selection, license resale, renewal management, and license optimization

On-Demand Service Model

Leverage a cost-effective, high-quality model that allows you to pay for the services and support consumed

Managed Services and Support

Enable a fully SLA-driven, outcome-based, fixed-fee managed service model across your automation landscape

Robotic Process Automation Opportunities by Department

Empowered by an ever-changing technology landscape, industries are undergoing unprecedented transformation driven by digitalization, global events, and economic changes. Enterprises that are embracing a culture of augmented automation are realizing amazing results in organizational efficiency and human empowerment.

Thought Leadership

AI powered Conversational Experiences

Conversational AI is changing the way we engage with customers, vastly improving reach, responsiveness, and personalization. Many industries are now leveraging this technology to better meet their customer expectations and achieve remarkable gains in efficiency and cost savings. The Global Conversational AI market is growing exponentially with an estimated CAGR of 21.5% and a rise in valuation up to USD 13.2 Billion by 2025 from the current USD 4.8 Billion. Beyond customer-facing interactions, Conversational AI-driven solutions also manage employee interactions and facilitate cross-departmental discussions.

transformation

Rapid Innovation for Conversational AI

The rapid pace of change in today's market is pushing organizations to become more agile and flexible. Miracle's Rapid Innovation Prototyping Service (RIPS) puts together the core principles of Affordable Innovation, Agile Development, and Co-Innovation into a single package for enterprises that are looking to innovate and disrupt. Our model is focussed on fostering innovative ideas and bringing those to perfection with a fail-fast, agile-first mindset.

Learn More

Exploring Chatbot Use Cases

Intelligent Process Automation

These virtual assistants can easily be introduced into Banking and Finance to reduce operational costs and provide customers with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as checking your account balance, transfering funds, answering FAQs, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

These virtual assistants can easily be introduced into the Retail industry to reduce operational costs and provide customers with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as searching products, placing orders, finding nearby stores, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

These virtual assistants can easily be introduced into the Insurance industry to reduce operational costs and provide customers with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as managing policy claims, new policy quotes, premium reminders, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

These virtual assistants can easily be introduced into HCM to reduce operational costs and provide customers with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as employee onboarding, managing leaves, benefits, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

These virtual assistants can easily be introduced into IT Service Management to reduce operational costs and provide employees and customers with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as managing devices, resetting passwords, managing printer/hardware issues, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

These virtual assistants can easily be introduced into the Healthcare industry to reduce operational costs and provide patients with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as booking doctor appointments, setting medication reminders, getting nutrition guidance, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

Introducing these assistants into the Food and Beverages industry can reduce operational costs and provide customers with more personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as managing bookings, knowing order status, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

These virtual assistants can easily be introduced into the Educational industry to reduce operational costs and provide students and educators with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as assisting on job search, enrolling to courses, handling financial aid requests, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

These virtual assistants can easily be introduced into the Travel business to reduce operational costs and provide customers with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as booking travel reservations, knowing vacation package deals, and more - hence providing customers with fast, seamless assistance.

Intelligent Process Automation

These virtual assistants can easily be introduced into Telecommunication to reduce operational costs and provide customers with personalized digital experiences around the clock. Watch this video as we walk you through some of the many use cases such as paying bills, unlocking best deals, and more - hence providing customers with fast, seamless assistance.

Reference Architecture for Chatbots

Chatbots have become one of the most useful tools for enterprises where they're used in different fields such as customer service, marketing, logistics, eCommerce, and others. If you're looking to build an effective Conversational Chatbot that could help reduce operational costs and improve user experience, then you have come to the right place! Using our applied research and experience of multiple implementations, our Innovation Labs has put together a detailed view of what you need to build a Chatbot and how it works behind the scenes.

Read More
Reference Architecture Chatbots

Thought Leadership

Process Discovery and Mining

Process Discovery and mining is a technique designed to discover, monitor, and improve real processes by extracting readily available knowledge from the event logs of information systems. It helps understand and document everything about your organization's current business processes, with an objective of portraying where your organization stands today, while you aspire to jump out to an advanced business process to delight your customers, employees, and suppliers.

Process Mining

Know how your core business processes are running and find inefficiencies before taking intelligent, automated action

Task Mining

Understand how tasks are executed and the variations that exist across teams by collecting and analyzing user interactions


Process Discovery

Record user interactions with a broad range of systems such as ERP, CRM, and virtual desktop environments


Our Technology Partners

Our partnership with some of the leading IT firms allow us to deliver best-in-class solutions to our customers. We combine our industry knowledge and technology expertise with our partners’ innovations to meet your business needs.

Automation Anywhere

Miracle Software Systems is a proud Silver Partner with Automation Anywhere. Our RPA CoE coupled with Automation Anywhere's enterprise-grade RPA platform, allow our customers to rapidly adapt, scale, and support their RPA programs.

UiPath

As a Diamond UiPath Partner, our teams can help tailor automation solutions to help our customers achieve world-class RPA outcomes by resolving challenges of manual workflows without disrupting their operations and core IT infrastructure.

Microsoft

Being a Gold partner of Microsoft, we leverage their services and technologies to help our customers gain competitive advantage, improve user experience,
and reduce costs by providing strategic and technology-enabled business solutions.

Miracle's Process Discovery Workshop

Miracle’s Process Discovery workshop is a 6-8 weeks engagement with a goal to identify automation opportunities across the organization. Led by a Senior Business Analyst and supported by several process SMEs, the discovery includes analyzing the core processes across the line of businesses such as order-to-cash, procure-to-pay, hire-to-retire, record-to-report, plan-to-produce, acquire-to-retire, etc. and enumerating key processes and sub-processes while capturing other contextual information such as personas, process voumetrics, etc. By following principles of Design Thinking, our practitioners put emphasis on learning the process by observing the user interactions rather than accepting the stated facts by the SME which often do not capture the amount of manual work require to manage the process.

RPA 101 Education

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Initial Automation Ideas list

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Process Discovery Workshop

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Feasibility and Business Value Report

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Miracle's RPA Kickstarter Program

The Value of Process Mining with Celonis and SAP

Dec 03, 2020

Intelligent Process Automation

Process Mining with Celonis and SAP has successful records in achieving business objectives. Celonis for SAP will help in identifying and eliminating execution gaps, find opportunities to automate process steps, and suggest process changes to prevent future violations. Want to know more about the strategic approach of automating end-to-end business processes and improving efficiency?

Value of Process Discovery

Process Discovery is an AI-based technology that showcases how processes are executed in an enterprise. It observes and collects digital footprints left behind by people that might be missed by employees during the audit. An advanced approach that collects both visible and invisible processes, Process Discovery can help design automation workflows, mapping, planning, and implementation faster and more expertly.

Better Quality and Performance

Automatically identify, analyze, and determine tasks and priorities that can be automated to ensure up-to-date workflows without any human intervention

Greater Visibility

Gain process visibility across your organization through process mapping to define new pathways and future automation opportunities seamlessly


Cost Efficiency

Understand your business operations better to identify and reduce process variations, thus reducing costs significantly


Improved Compliance

Reduce the time spent on repetitive, tedious tasks during industry audits by getting information about all process variations and non-compliant deviations


Citizen Chatbot Development Platform for Pharmaceutical Giant

Business Challenge

Our customer is a global leader in medical devices, pharmaceuticals and consumer goods. With over 130 years of heritage and over 100,000 employees worldwide, they are truly a leader in their industry.

They were faced with an enormous technical challenge to build and deliver custom chatbots across different business entities inside their organization. Despite having an in-house development team, the traditional methods of developing chatbots from scratch for every business need was slowly translating into a major hurdle for their overall success. They were looking for a custom-built framework and platform that would allow them to rapidly fulfill chatbot demand requests.

Our Solution
  • Analyzed their chatbot projects over the past year and also the ones in the development pipeline to understand common features that business users were requesting
  • Architected and developed a state-of-the-art framework that could enable citizen chatbot developers to build, customize, and deploy chatbots with an intuitive web based interface
  • Continued engaging in continuous development of this product and delivered exciting features like - dialog flows, API connectors, knowledge bases, adaptive cards, voice, and much more
  • Integrations Miracle's mInsights platform to provide insights and analytics on conversational lots from the chatbots including metrics such as user adoption, satisfaction rate and more
Customer Benefits
  • Noticeable increase in the efficiency of the entire chatbot development lifecycle
  • Significant decrease in overall turn-around time for building and delivering chatbots for business use cases
  • A self-serve model for managing knowledge bases resulted in greater adoption of the product across several business entities inside the organization
  • Ability to view near real-time metrics and analytics that visualize how the chatbots are performing
  • Ability to leverage Microsoft's ever-expanding portfolio of cognitive services to develop advanced and user friendly chatbots
Technology Scope
  • Microsoft Bot Framework
  • Microsoft LUIS
  • Microsoft QnA Maker
  • Microsoft Azure Cloud
  • Node JS
  • Neptune Planet 9 DX
  • PostGre SQL DB

Employee focused Legal Services Chatbot for Global Retailer

Business Challenge

Being a large retail organization, our customer's Legal Team was looking for an innovative solution to optimize their request intake process. They were receiving emails with PDF documents that were manually filled and then digitally signed by the sender which would then be manually processed by the Legal Team. This mundane process seemed less sustainable for them on the longer run.

Our Solution
  • Analyzed and documented their current process and the documents that were exchanged over emails
  • Designed a conversational interface and dialog model for the use case
  • Worked with the business users and process owners to understand their vision for the Conversational Bot
  • Developed a conversational chatbot which could ask questions and generate PDF documents instantly for the users to digitally sign and submit
  • The chatbot also offered a list of FAQs to help the end users and the content management control was handed to Legal Team and offered as a self serve module
Customer Benefits
  • Dramatic increase in the adoption of the bot to submit requests mainly because of the ability to generate the PDF on the fly
  • Legal Team saw an increase in their productivity with the streamlined intake pipeline
  • Provided users with a self-service option to address their inquiries
  • The ability to generate the required legal documents on the fly resulted in a positive increase in the adoption of the bot
  • Provided their end users with a modern user experience through a conversational bot embedded on their Intranet portal
  • Improved the productivity of the legal team by streamlining their demand intake pipeline
Technology Scope
  • Microsoft Bot Framework
  • Microsoft LUIS
  • Microsoft QnA Maker
  • Microsoft Azure Cloud
  • Node JS

Customer Application Processing with RPA and OCR for Insurance Firm

Business Challenge

Our customer is a leading provider of life insurance and they were looking to improve their new customer onboarding process. Even though they had an online web application, they still were receiving paper applications for new customers and this was leading to a lot of manual work.

Our Solution
  • Analyzed customer's paper-based applications and their respective formats based on various products and regions
  • Conducted a rapid pilot to assess the ability of OCR and NLP to extract the required information
  • Automated the end-to-end flow for new customer onboarding and underwriting using Robotic Process Automation and Optical Character Recognition
  • Built custom OCR based integration between RPA and Mainframe emulator to enter application data into green screens
  • Helped the customer to set their enterprise RPA platform and deployed their customer onboarding workflow
Customer Benefits
  • Achieved a fully automated end-to-end customer onboarding process that took digitally scanned PDFs, processed the data, validated the information and inputted into the mainframe screens
  • Were able to improve their turnaround time for processing customer applications and hence improve overall customer experience
  • Experienced reduced errors in the overall process due to automation
  • Allowed their FTEs to spend their efforts on more value added task rather than on the manual data entry work
Technology Scope
  • UiPath RPA, Abbyy OCR, Mainframes

Automating Invoice Processing with OCR and RPA for Healthcare Firm

Business Challenge

As a leading provider of healthcare improvement solutions and services, our customer has a large network of vendors and suppliers from which they receive a large number of invoices via email and other delivery channels. Their Accounts Payable team requires a lot of manual effort to process, validate, and post these invoices in their ERP.

As a part of their process transformation efforts with RPA, they wanted to implement OCR-based automation for their invoice processing needs.

Our Solution
  • Analyzed the incoming invoice formats and the fields that needed to be extracted
  • Conducted a rapid pilot to assess the ability of OCR and NLP to extract the required information
  • Designed and documented their Process and Solution Design Documentation (PDD/SDD)
  • Implemented a reusable framework using UiPath's Re:Framework in order to allow for the customer to scale to more vendor invoice formats in the future
  • Developed required OCR layouts and integrated with the RPA workflow
Customer Benefits
  • Achieved close to 95% straight-through processing of invoices without human intervention
  • Achieved a fully automated end-to-end invoice processing pipeline that took digitally scanned invoices (PDFs), extracted the data, validated the items, and posted to their ERP
  • Improved the vendor and supplier experience by processing invoices in a quicker and error-free manner
  • Repurposed human workforce in Accounts Payable team to work on more value-add work
Technology Scope
  • UiPath's Enterprise RPA Platform, Abbyy OCR, Workday

NLP and Machine Learning powered Document Classification for Legal Firm

Business Challenge

With over 750+ lawyers across the globe, our customer is a powerhouse of a law firm. One of their major challenges was their lack of ability to run advanced analytics on their case files and other related documents.

They were looking for a custom solution that would allow them to extract and index their case files and provide them with an option to categorize these documents based on the lawyers involved, the geography of the case, the client names, and more.

Our Solution
  • Analyzed a wide variety of sample case files and other legal documents that the customer wanted to index
  • Architected and designed a cloud-based, open source powered solution that would satisfy the customer's needs
  • Build a document processing workflow using Python to extract text from documents in various formats (Documents, Slides, Emails, etc.)
  • Built Natural Language Process models for Named Entity Extraction to extract relevant information and metadata from case files
Customer Benefits
  • Able to utilize a cost-effective and scalable intelligent document processing workflow
  • Gained the ability to search, categorize and gain insights into their treasure trove of documents
  • Were able to provide this as a service to their business partners to aid them in their day to day operations
Technology Scope
  • Python, Tika, SOLR, Mongo DB, Spark, Flask

Extending Automation with AI/ML and OCR

Most of the companies today haven't been able to scale the benefits of automation across their enterprise, either due to a lack of skilled talent or a clear vision, leading to proliferation of automation investments. Intelligent automation, which combines RPA (robotic process automation), natural language processing, OCR and virtual agents, can help improve your efficiency and productivity in many ways. Also, it enables you to design new learning processes that empower your employees, enhance customer relationships, and support innovation.

NLP and Entity Extraction

Entity Extraction in NLP expedites a search process in social media, emails, blogs, articles, or research papers by categorizing data through relevant entities or tags.

Computer Vision and OCR

OCR, a field of Computer Vision, converts your scanned documents or photos into text, whether it is a passport document, invoice, bank statement, or any other computerized printout of data.


Conversational AI (Chatbots)

Build a cost-effective AI-powered chatbot that can help fulfill your customer intentions in real-time through automated conversational flows


transformation

Kickstart Intelligent Automation

The rapid pace of change in today's market is forcing organizations to be agile and flexible. Miracle's Rapid Innovation Prototyping Service (RIPS) puts together the core principles of Affordable Innovation, Agile Development, and Co-Innovation into a single package for enterprises that are looking to innovate and disrupt. Our model is focussed on fostering innovative ideas and bringing those to perfection with a fail-fast, agile-first mindset.

Learn More

Thought Leadership