Digital Product Delivery

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Agile Product Development

Digital Product Delivery

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Faster Time to Market

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Cost Optimization

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Accelerate Innovation

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Infusion of Talent

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How can we help?

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Software Lifecycle Mgmt

Consulting and Advisory

Agile Project Management

Rapid Innovation Prototypes

Quality Assurance

Performance Engineering

Architecture and Design

Maintenance and Support

Agile Development Squads

Miracle's Agile Development Squads are purpose-built for our customers and are multidisciplinary in nature to provide customizable squad options that fulfill your desired outcomes. Our vast ecosystem of Centers of Excellence enable us to provide our customers with customizable options to build their teams in an effective and cost efficient manner, thus enabling you to deliver digital outcomes with higher quality, faster time to market and optimized expenses.

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Agile Development

Our Product Development Expertise

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Web Applications

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Mobile Applications

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Conversational Bots

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AI/ML Solutions

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AR/VR Experiences

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Blockchain Networks

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Industry Trends

Technology is evolving at a rapid pace and organizations that are willing to adopt the right mix will reap the benefits of best-of-breed enterprise solutions. At Miracle, we are constantly upskilling our teams to be able to deliver solutions that are built for the future.

Microservices Architectures

Moving away from monolithic architectures to composable and modularized services creates opportunities to scale sustainably

DevOps and Automation

Customer demand and the need to deliver faster is leading organizations to harmonize their teams through the adoption of DevOps

Cloud-Native Applications

Born-in-the-Cloud solutions enable organizations to scale to the demands of a digital economy and optimize operational costs

AI/ML infused Applications

The infusion of AI-powered solutions, such as Image Recognition, is enabling organizations to build innovative products

Data-Driven Experiences

Leveraging the vast influx of data that businesses acquire will allow them to create experiences that are personalized and informed

Conversational Interfaces

Conversational Chatbots and AI is allowing enterprises to deliver self-service capabilities to users via messaging channels

Conversational AI Chatbot for Wholesale Foodservice Distributors

B2Bi and Managed File Transfer
Business Challenge

Our customer is a leading wholesale distributor to the C-Store industry, delivering innovative merchandising, food service, and technology solutions to retailers across North America.

They were looking for ways to improve their customer experience by completing functionality to their current Tablet Application. As a solution, they were looking for a conversational AI-based chatbot that allows customers to interact with it directly and acquire information that adds more value to their business.

Our Solution

Miracle’s Innovation Labs team worked with the customer to create a design map for their customer experience requirements and assisted in the platform selection for AI services.

Our team,

  • Built a Conversational AI solution using Microsoft’s Bot Framework and Azure Bot Service along with LUIS(Cognitive Services)
  • Integrated the chatbot inside the existing Tablet Application using Directline widget and React Native application wrapper
  • Provided end users seamless transition by connecting with an existing authentication mechanism within the tablet application
  • Enabled voice interaction support powered by Microsoft Cognitive Services
  • Provided rich UI/UX by utilizing Adaptive Cards within Microsoft’s Bot Framework
Customer Benefits
  • Reduced customer effort in performing day-to-day activities like ordering raw materials and tracking the delivery, thereby improving customer’s interaction experience with various business services
  • Implementing a one-stop solution to answer open-ended questions from customers resulted in an increased adoption rate
  • The Conversational AI solution helped to differentiate themselves from their competitors in a highly competitive industry
Technology Scope
  • Microsoft Azure, LUIS, QnA maker, Blob Storage, Cognitive Search, NodeJS, React Native

Apparel Configurator for a Sports Apparel Retailer

Application Development
Business Challenge

Our customer is a leading manufacturer in the US for superior-quality athletic wear, who was looking for a personalized application that could allow them to create custom apparel for their customers.

They had a traditional procedure of designing custom orders which was time-consuming, had a fair chance of causing errors, and was affecting customer experience and service quality. They were in search of an innovative solution, a Design Configurator, that can help them address all the above problems.

Our Solution

We designed and built an Apparel Configurator on AWS Cloud to let users design their own custom apparel. Miracle provided a cloud-based solution to the customer that featured,

  • CDN driven graphics for faster load times and better user experience
  • API and Data-driven modular frontend designed for portability and future upgrades
  • Seamless integration with the existing E-Commerce applications in the customers eco-system
  • Developed using open-source technologies without vendor lock-ins
  • Built on a cost-effective cloud-native infrastructure using AWS ECS
  • Delivered with Agile and Scrum methodology
  • Built with a Hybrid team through onsite and offshore model
  • Developed with next-generation technology using AWS ECS architecture
Customer Benefits

The customer was able to achieve many benefits through this implementation including,

  • Improved user experience with responsive design
  • Continuous Integration and Continuous Delivery with fully automated pipelines allowed for high-quality, lower-time-to-market delivery of new features
  • On-time incremental delivery on each sprint providing continuous business value
  • 99% score on code quality with no high or medium vulnerability exposures, thus providing high security confidence on the product
Technology Scope
  • AWS ECS, Node/Express/React.js, AWS Postgres RDS, AWS S3, CloudFront, CloudWatch, AWS VPC, Swagger, Postman, Selenium, Azure DevOps for CI/CD, AzureRepos

BLE Beacon based Trailer Tracking Solution for Beverage Manufacturer

Mobile App Development
Business Challenge

Like any other beverage manufacturing company, our customer also had to deal with problems associated with Yard Management. With a daily average of more than 600 trailers parked inside a huge manufacturing facility, it was time consuming and inefficient to manually locate trailers in the yard. This resulted in a significant amount of fuel loss for trucks to drive around the yard to find trailers and also made it hard to visualize which docking stations were open for loading/unloading.

The customer wanted to implement a location-based solution that allow them to improve the efficiency of their operations while also gaining more visibility into their yards capacity, their docks and their truck drivers.

Our Solution
  • Performed multiple on-site visits to research their current operations so that we could devise a cost-effective plan and technologically advanced solution that addressed their specific needs
  • Developed a tablet(Android) application for guards of the yard who could use the app to program BLE Beacons and attach them to all trailers entering the yard
  • The same tablet application was made available to truck drivers who could use it to track and garner near realtime GPS coordinates of the trailers
  • Developed crowd-sourced location mapping algorithms that collect data from all the truck driver's tablets and map out the location of the trailers with BLE beacons
  • Developed a web application for yard managers to visualize the open docks and post jobs so that trailers can be moved for parking spots to docks for loading/unloading
Customer Benefits
  • The solution has helped to significantly improve the efficiency of their truck drivers, thus optimizing the overall movement of trailers in their yards
  • Allowed higher visibility for their operations team to manage and view jobs that are occuring in the yard
  • BLE Beacons based solution allowed them to reuse tracking hardware across 3rd party trailers
  • The tablet app improved the user experience for truck drivers as they could use maps to identify the location of trailers easily versus having to drive around the yard searching for trailers
Technology Scope
  • Angular, Android, NodeJS, Microsoft Azure Cloud, Microsoft Azure SQL, Estimote BLE Beacons, iBeacon Protocol, Azure Event Hubs

Digital Transformation through Real-Time Data Integration for a Global Fast Food Restaurant Chain

EDGE Integration and API M
Business Challenge

Our customer is a renowned fast food chain with over 40,000 restaurants across the globe. They were facing challenges with a legacy data integration platform that was having several limitations including restrictions on data size, utilizing legacy data integration patterns, unable to adopt real time data streams and API integration along with other operational inefficiencies.

They were looking for a modernized solution that not only addresses their current platform issues but also allows them to realize the future needs of their restaurants.

Our Solution

Miracle's Integration Center of Excellence worked along with the customer to analyze platform gaps and architect a highly scalable and secure Data Movement as a Service platform.

  • Built a modern solution that will scale to 40,000 restaurants with about 600,000 endpoints running on a wide variety of operating systems
  • Designed a solution that integrates data from various vendors and Enterprise Applications like Salesforce, Workday, Lawson, mainframe systems, and several others
  • Delivered a multi-cloud solution on Azure and AWS to support various environments ranging from containers to stand alone Windows services running on Windows 2012 and 2016 servers
  • Built a data integration system with High Availability and Fail Over Capabilities to handle large volumes of business critical data
  • Delivered the solution as Platform-as-a-Service (PaaS) in a cloud native fashion to provide business agility and scalability on-demand
Customer Benefits

Through developing this solution the customer achieved the following benefits,

  • Achieved ability to scale to thousands of restaurants across the globe, helping them meet the needs of their future initiatives
  • Able to move millions of real-time messages per day across various heterogeneous endpoints
  • Seamlessly handled a large volume of mission-critical data, ranging from restaurant menu systems to pricing, Merchandising, and several others
  • Unlocked access to unlimited data along with instant, real-time integration of data streams, APIs, and more
  • Integrated data from various vendors (B2B) and Enterprise Applications including Salesforce, Lawson, Mainframe Systems, etc.
  • With Managed File Transfer capabilities, they were able to run an average of 2 million files/day between various endpoints
Technology Scope
  • AWS RDS, AWS EKS, Docker Containers, SCCM, Python, Java, Spring Boot, Angular, Oracle DB, IBM Sterling Integrator, IBM Connect: Direct, IBM Control Center and Azure Monitor