Miracle’s Innovation Labs team worked with the customer to create a design map for their customer experience requirements and assisted in the platform selection for AI services.

Our team,

• Built a Conversational AI solution using Microsoft’s Bot Framework and Azure Bot Service along with LUIS(Cognitive Services)
• Integrated the chatbot inside the existing Tablet Application using Directline widget and React Native application wrapper
• Provided end users seamless transition by connecting with an existing authentication mechanism within the tablet application
• Enabled voice interaction support powered by Microsoft Cognitive Services
• Provided rich UI/UX by utilizing Adaptive Cards within Microsoft’s Bot Framework

• Reduced customer effort in performing day-to-day activities like ordering raw materials and tracking the delivery, thereby improving customer’s interaction experience with various business services
• Implementing a one-stop solution to answer open-ended questions from customers resulted in an increased adoption rate
• The Conversational AI solution helped to differentiate themselves from their competitors in a highly competitive industry

We designed and built an Apparel Configurator on AWS Cloud to let users design their own custom apparel. Miracle provided a cloud-based solution to the customer that featured,

• CDN driven graphics for faster load times and better user experience
• API and Data-driven modular frontend designed for portability and future upgrades
• Seamless integration with the existing E-Commerce applications in the customers eco-system
• Developed using open-source technologies without vendor lock-ins
• Built on a cost-effective cloud-native infrastructure using AWS ECS
• Delivered with Agile and Scrum methodology
• Built with a Hybrid team through onsite and offshore model
• Developed with next-generation technology using AWS ECS architecture

The customer was able to achieve many benefits through this implementation including,

• Improved user experience with responsive design
• Continuous Integration and Continuous Delivery with fully automated pipelines allowed for high-quality, lower-time-to-market delivery of new features
• On-time incremental delivery on each sprint providing continuous business value
• 99% score on code quality with no high or medium vulnerability exposures, thus providing high security confidence on the product

• Performed multiple on-site visits to research their current operations so that we could devise a cost-effective plan and technologically advanced solution that addressed their specific needs
• Developed a tablet(Android) application for guards of the yard who could use the app to program BLE Beacons and attach them to all trailers entering the yard
• The same tablet application was made available to truck drivers who could use it to track and garner near realtime GPS coordinates of the trailers
• Developed crowd-sourced location mapping algorithms that collect data from all the truck driver's tablets and map out the location of the trailers with BLE beacons
• Developed a web application for yard managers to visualize the open docks and post jobs so that trailers can be moved for parking spots to docks for loading/unloading

• The solution has helped to significantly improve the efficiency of their truck drivers, thus optimizing the overall movement of trailers in their yards
• Allowed higher visibility for their operations team to manage and view jobs that are occuring in the yard
• BLE Beacons based solution allowed them to reuse tracking hardware across 3rd party trailers
• The tablet app improved the user experience for truck drivers as they could use maps to identify the location of trailers easily versus having to drive around the yard searching for trailers

Miracle's Integration Center of Excellence worked along with the customer to analyze platform gaps and architect a highly scalable and secure Data Movement as a Service platform.

• Built a modern solution that will scale to 40,000 restaurants with about 600,000 endpoints running on a wide variety of operating systems
• Designed a solution that integrates data from various vendors and Enterprise Applications like Salesforce, Workday, Lawson, mainframe systems, and several others
• Delivered a multi-cloud solution on Azure and AWS to support various environments ranging from containers to stand alone Windows services running on Windows 2012 and 2016 servers
• Built a data integration system with High Availability and Fail Over Capabilities to handle large volumes of business critical data
• Delivered the solution as Platform-as-a-Service (PaaS) in a cloud native fashion to provide business agility and scalability on-demand

Through developing this solution the customer achieved the following benefits,

• Achieved ability to scale to thousands of restaurants across the globe, helping them meet the needs of their future initiatives
• Able to move millions of real-time messages per day across various heterogeneous endpoints
• Seamlessly handled a large volume of mission-critical data, ranging from restaurant menu systems to pricing, Merchandising, and several others
• Unlocked access to unlimited data along with instant, real-time integration of data streams, APIs, and more
• Integrated data from various vendors (B2B) and Enterprise Applications including Salesforce, Lawson, Mainframe Systems, etc.
• With Managed File Transfer capabilities, they were able to run an average of 2 million files/day between various endpoints