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Miracle offers a Core/Flex model of engagement that maintains a core team of resources throughout the engagement and handles demand fluctuations by ramping up and down a flexible pool of resources. The core team provides knowledge retention and stability to the engagement while the flex team allows for agile response to demand variations, thus allowing our customers to respond effectively to seasonal business needs at a minimal cost.
In addition to addressing fluctuating demand, the Core/Flex model is also used in support engagements to balance capacity between support and development work. A support capacity may be repurposed for development work in the event of low support ticket volume or the development capacity may be shifted toward support in the event of a spike in incidents. This allows the capacity to be utilized based on the precise demand (development or support), minimizes idle-time and optimizes team utilization, leading to major cost savings for the customer. Cross-skilling of team members (to enable them to handle varied skill requirements) also leads to lower attrition and reduced costs for the customer.
At Miracle, we believe in being able to provide cost effective, value added and high quality IT services to our customers across the globe. To ensure that we can support you in the best way possible, we have cultivated our delivery models to be best-of-breed for the needs of a truly digital enterprise.
In all of our models, our teams will work for continuous process improvement by ensuring safe-landing for support (near-term), optimization (mid-term), and transformation (long-term). We focus on efficiency gains through a shift-left approach, playbooks (SOPs), automation, and long-term fixes to your environment to optimize costs and pass back savings to you.
Miracle Software Systems is a minority certified, global systems integrator with over 27 years of experience delivering best-in-class solutions for global enterprises. With over 2500 employees across the globe, we have built extensive expertise and knowledge across the enterprise technology stack that enables us to deliver innovative, high-quality, and cost optimized services to our customers.