Innovation Labs

Apply innovative solutions to enterprise challenges through our agile, co-innovation model

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Innovation Labs

Our Innovation Culture

At Miracle we strongly believe in innovation through deep research, leadership and by leveraging the upcoming technologies in the market to solve issues limiting us today. Steve Jobs once said, "Innovation distinguishes between a leader and a follower" which is very relevant to today's enterprises that are transforming digitally.

Miracle has over 100+ innovators and researchers across the globe, focused on helping our customers understand and apply cutting edge technologies including Artificial Intelligence, Machine Learning, Conversational Bots, Augmented Reality, Cloud 3.0, Internet of Things and more. This is a team that loves to imagine, think and innovate for the future!

Innovation Culture

Co-Innovation

We believe in collaborating with our customers in an iterative manner with transparent communications to deliver the best innovation results

Affordable Luxury

For digital businesses, innovation is no longer a luxury but a necessity - we empower affordable innovation through our global delivery models

Rapid Results

Our culture is based on an agile, fail-fast model that promotes rapid results (we're talking a few weeks) and iterative feedback for success

Rapid Innovation Prototyping

Miracle's Rapid Innovation Prototyping Service (RIPS) puts together our core principles of Affordable Innovation, Agile Development, and Co-Innovation into one simple package for enterprises looking to experiment and innovate. Miracle's rapid prototypes are delivered within 4 to 8 weeks, allowing organizations to be able to evaluate the technical feasibility of a solution and the proposed business value of the approach.

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Are you ready to transform your Enterprise with Miracle?

Technology Trends

Machine Learning

From Entity Extraction to Image Recognition - explore use cases that will revolutionize your business

Internet of Things

Use the power of devices and streaming data to build enterprise-grade connected experiences

Conversational AI

Evolve your end-user experiences from web and mobile to AI-driven conversational chatbots

Blockchain Networks

Revolutionize the way your business operates by imbibing principles of transparency and security

DevOps and Containers

Modernize your infrastructure to create an agile culture that promotes rapid delivery and quality

Intelligent Automation

With the power of RPA, OCR, and AI - improve process efficiency across your organization

Augmented Reality

Build larger than life experiences with AR/VR that are tailored for enterprise use cases

Cognitive Applications

Create personalized user experiences by infusing AI and cognitive capabilities in your applications

How can we help?

Are you looking to inject innovation into your organization? With Miracle's Innovation Labs you have a team that is available on-demand, thinks outside the box, and is ready to take up any challenge.

Rapid Innovation Prototyping

Based on our agile, co-innovation approach - we help our customer's deliver tangible innovation prototypes (not slides) in a matter of weeks

Art of the Possible Workshops

Collaborating with business and technology teams is our forte as we help to bring thought leadership and innovation ideas to the table

Innovation Roadshows

Let us champion the latest technology trends within your organization to help advocate a culture of innovation and thus drive "let's do it" momentum in your teams

Our Thought Leadership

BLE Beacon based Trailer Tracking Solution for Beverage Manufacturer

Mobile App Development
Business Challenge

Like any other beverage manufacturing company, our customer also had to deal with problems associated with Yard Management. With a daily average of more than 600 trailers parked inside a huge manufacturing facility, it was time consuming and inefficient to manually locate trailers in the yard. This resulted in a significant amount of fuel loss for trucks to drive around the yard to find trailers and also made it hard to visualize which docking stations were open for loading/unloading.

The customer wanted to implement a location-based solution that allow them to improve the efficiency of their operations while also gaining more visibility into their yards capacity, their docks and their truck drivers.

Our Solution
  • Performed multiple on-site visits to research their current operations so that we could devise a cost-effective plan and technologically advanced solution that addressed their specific needs
  • Developed a tablet(Android) application for guards of the yard who could use the app to program BLE Beacons and attach them to all trailers entering the yard
  • The same tablet application was made available to truck drivers who could use it to track and garner near realtime GPS coordinates of the trailers
  • Developed crowd-sourced location mapping algorithms that collect data from all the truck driver's tablets and map out the location of the trailers with BLE beacons
  • Developed a web application for yard managers to visualize the open docks and post jobs so that trailers can be moved for parking spots to docks for loading/unloading
Customer Benefits
  • The solution has helped to significantly improve the efficiency of their truck drivers, thus optimizing the overall movement of trailers in their yards
  • Allowed higher visibility for their operations team to manage and view jobs that are occuring in the yard
  • BLE Beacons based solution allowed them to reuse tracking hardware across 3rd party trailers
  • The tablet app improved the user experience for truck drivers as they could use maps to identify the location of trailers easily versus having to drive around the yard searching for trailers
Technology Scope
  • Angular, Android, NodeJS, Microsoft Azure Cloud, Microsoft Azure SQL, Estimote BLE Beacons, iBeacon Protocol, Azure Event Hubs

Cloud based Warehouse Monitoring Platform for Global Logistics Provider

Internet of Things
Business Challenge

Our customer is a leading provider of temperature-controlled cold storages and warehouses across the globe. One of their main challenges was their ability to provide customers with a self-service monitoring system that would allow them to view their facilities and the associated temperature conditions in near real time.

They were looking to modernize their current legacy temperature and humidity monitoring devices to put in place a modern and efficient IoT based system that could allow them to gain more business value.

Our Solution
  • Architected a connected, cloud-based IoT solution for monitoring temperature and humidity in their warehouses
  • Implemented network of temperature/humidity sensors along with secure, internet-connected gateways in their warehouses
  • Created a cloud based, scalable solution for securely aggregating data from the sensors in the warehouses
  • Created RBAC (Role Based Access Control) dashboards that provided business teams visibility into the operations of the warehouses
  • Configured infrastructure automation with Ansible, Docker, and AWS to provide an easily composable solution
Customer Benefits
  • Achieved higher visibility in their warehouse operations by being able to visualize real time status of temperature and humidity
  • Extended their monitoring solution to achieve near real time alerting for warehouse staff in case of any threshold breaches in temperature
  • Created a new channel of business by offering customers value-add visibility into their warehouses
  • Reaped benefits of a reusable solution that could be expanded to their entire warehouse ecosystem across the globe
Technology Scope
  • AWS, Rabbit MQ, Connected Devices, Node JS, Python, Ansible, Docker Swarm

Automating Invoice Processing with OCR and RPA for Healthcare Firm

Robotic Process Automation
Business Challenge

As a leading provider of healthcare improvement solutions and services, our customer has a large network of vendors and suppliers from which they receive a large number of invoices via email and other delivery channels. Their Accounts Payable team requires a lot of manual effort to process, validate, and post these invoices in their ERP.

As a part of their process transformation efforts with RPA, they wanted to implement OCR-based automation for their invoice processing needs.

Our Solution
  • Analyzed the incoming invoice formats and the fields that needed to be extracted
  • Conducted a rapid pilot to assess the ability of OCR and NLP to extract the required information
  • Designed and documented their Process and Solution Design Documentation (PDD/SDD)
  • Implemented a reusable framework using UiPath’s Re:Framework in order to allow for the customer to scale to more vendor invoice formats in the future
  • Developed required OCR layouts and integrated with the RPA workflow
Customer Benefits
  • Achieved close to 95% straight-through processing of invoices without human intervention
  • Achieved a fully automated end-to-end invoice processing pipeline that took digitally scanned invoices (PDFs), extracted the data, validated the items, and posted to their ERP
  • Improved the vendor and supplier experience by processing invoices in a quicker and error-free manner
  • Repurposed human workforce in Accounts Payable team to work on more value-add work
Technology Scope
  • UiPath’s Enterprise RPA Platform, Abbyy OCR, Workday

NLP and ML powered Document Classification for Legal Firm

Robotic Process Automation
Business Challenge

With over 750+ lawyers across the globe, our customer is a powerhouse of a law firm. One of their major challenges was their lack of ability to run advanced analytics on their case files and other related documents.

They were looking for a custom solution that would allow them to extract and index their case files and provide them with an option to categorize these documents based on the lawyers involved, the geography of the case, the client names, and more.

Our Solution
  • Analyzed a wide variety of sample case files and other legal documents that the customer wanted to index
  • Architected and designed a cloud-based, open source powered solution that would satisfy the customer’s needs
  • Build a document processing workflow using Python to extract text from documents in various formats (Documents, Slides, Emails, etc.)
  • Built Natural Language Process models for Named Entity Extraction to extract relevant information and metadata from case files
Customer Benefits
  • Able to utilize a cost-effective and scalable intelligent document processing workflow
  • Gained the ability to search, categorize and gain insights into their treasure trove of documents
  • Were able to provide this as a service to their business partners to aid them in their day to day operations
Technology Scope
  • Python, Tika, SOLR, Mongo DB, Spark, Flask

Citizen Chatbot Development Platform for Pharmaceutical Giant

Conversational Chatbots
Business Challenge

Our customer is a global leader in medical devices, pharmaceuticals and consumer goods. With over 130 years of heritage and over 100,000 employees worldwide, they are truly a leader in their industry.

They were faced with an enormous technical challenge to build and deliver custom chatbots across different business entities inside their organization. Despite having an in-house development team, the traditional methods of developing chatbots from scratch for every business need was slowly translating into a major hurdle for their overall success. They were looking for a custom-built framework and platform that would allow them to rapidly fulfill chatbot demand requests.

Our Solution
  • Analyzed their chatbot projects over the past year and also the ones in the development pipeline to understand common features that business users were requesting
  • Architected and developed a state-of-the-art framework that could enable citizen chatbot developers to build, customize, and deploy chatbots with an intuitive web based interface
  • Continued engaging in continuous development of this product and delivered exciting features like - dialog flows, API connectors, knowledge bases, adaptive cards, voice, and much more
  • Integrations Miracle's mInsights platform to provide insights and analytics on conversational lots from the chatbots including metrics such as user adoption, satisfaction rate and more
Customer Benefits
  • Noticeable increase in the efficiency of the entire chatbot development lifecycle
  • Significant decrease in overall turn-around time for building and delivering chatbots for business use cases
  • A self-serve model for managing knowledge bases resulted in greater adoption of the product across several business entities inside the organization
  • Ability to view near real-time metrics and analytics that visualize how the chatbots are performing
  • Ability to leverage Microsoft's ever-expanding portfolio of cognitive services to develop advanced and user friendly chatbots
Technology Scope
  • Microsoft Bot Framework, Microsoft LUIS, Microsoft QnA Maker, Microsoft Azure Cloud, Node JS, Neptune Planet 9 DX, PostGre SQL DB