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Citizen Chatbot Development Platform for Pharmaceutical Giant
Released on December 17 , 2019
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BLE Beacon based Trailer Tracking Solution for Beverage Manufacturer
Released on December 17 , 2019
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Why Miracle
At Miracle, we believe in an Always-Available, Innovation-First approach that enables us to be a trusted partner for our customers in their transformation journeys. We place an emphasis on putting our customers and employees first, which is at the core of our success as we continue to go above and beyond with game-changing innovations. Through our innovation-driven, customer-centric approach, we are constantly looking for new ways to help organizations achieve superior returns on their technology investments.
Customer First
Above all, everyone at Miracle always put the customer first and emphasize on being proactive for their success
Continuous Innovation
In an economy where innovation cannot be treated as a luxury, Miracle is obsessed with innovating everyday
Employee Happiness
Miracle believes in an open culture that allows our employees to thrive and make our customers successful
Excellence Driven
From our leadership to our global teams, every being within Miracle are passionate to deliver excellence
Citizen Chatbot Development Platform for Pharmaceutical Giant
Conversational Chatbots
Business Challenge
Our customer is a global leader in medical devices, pharmaceuticals and consumer goods. With over 130 years of heritage and over 100,000 employees worldwide, they are truly a leader in their industry.
They were faced with an enormous technical challenge to build and deliver custom chatbots across different business entities inside their organtization. Despite having an in-house development team, the traditional methods of developing chatbots from scratch for every business need was slowly translating into a major hurdle for their overall success. They were looking for a custom-built framework and platform that would allow them to rapidly fulfill chatbot demand requests.
Our Solution
- Analyzed their chatbot projects over the past year and also the ones in the development pipeline to understand common features that business users were requesting
- Architected and developed a state-of-the-art framework that could enable citizen chatbot developers to build, customize, and deploy chatbots with an intuitive web based interface
- Continued engaging in continuous development of this product and delivered exicting features like - dialog flows, API connectors, knowledge bases, adaptive cards, voice, and much more
- Integrations Miracle's mInsights platform to provide insights and analytics on conversational lots from the chatbots including metrics such as user adoption, satisfaction rate and more
Customer Benefits
- Noticable increase in the efficiency of the entire chatbot development lifecycle
- Significant decrease in overall turn-around time for building and delivering chatbots for business use cases
- A self-serve model for managing knowledge bases resulted in greater adoption of the product across serveral business entities inside the organization
- Ability to view near real-time metrics and analytics that visualize how the chatbots are performing
- Ability to leverage Microsoft's ever-expanding portfolio of cognitive services to develop advanced and user friendly chatbots
Technology Scope
- Microsoft Bot Framework, Microsoft LUIS, Microsoft QnA Maker, Microsoft Azure Cloud, Node JS, Neptune Planet 9 DX, PostGre SQL DB
BLE Beacon based Trailer Tracking Solution for Beverage Manufacturer
Mobile App Development
Business Challenge
Like any other beverage manufacturing company, our customer also had to deal with problems associated with Yard Management. With a daily average of more than 600 trailers parked inside a huge manufacturing facillity, it was time consuming and inefficient to manually locate trailers in the yard. This resulted in a significant amout of fuel loss for trucks to drive around the yard to find trailers and also made it hard to visualize which docking stations were open for loading/unloading.
The customer wanted to implement a location-based solution that allow them to improve the efficiency of their operations while also gaining more visibility into their yards capacity, their docks and their truck drivers.
Our Solution
- Performed multiple on-site visits to research their current operations so that we could devise a cost-effective plan and techinologically advance solution that addressed their specific needs
- Developed a tablet(Android) application for guards of the yard who could use the app to program BLE Beacons and attach them to all trailers entering the yard
- The same tablet application was made available to truck drivers who could use it to track and garner near realtime GPS co-ordinates of the trailers
- Developed crowd-sourced location mapping algorithms that collect data from all the truck driver's tablets and map out the location of the trailers with BLE beacons
- Developed a web application for yard managers to visualize the open docks and post jobs so that trailers can be moved for parking spots to docks for loading/unloading
Customer Benefits
- The solution has helped to significantly improve the efficieny of their truck drivers, thus optimizing the overall movement of trailers in their yars
- Allowed higher visibility for their operations team to manage and view jobs that are occuring in the yard
- BLE Beacons based solution allowed them to reuse tracking hardware across 3rd party trailers
- The tablet app improved the user experience for truck drivers as they could use maps to identify the location of trailers easily versus having to drive around the yard searching for trailers
Technology Scope
- Angular, Android, NodeJS, Microsoft Azure Cloud, Microsoft Azure SQL, Estimote BLE Beacons, iBeacon Protocol, Azure Event Hubs