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At Miracle, we believe in an Always-Available, Innovation-First approach that enables us to be a trusted partner for our customers in their transformation journeys. We place an emphasis on putting our customers and employees first, which is at the core of our success as we continue to go above and beyond with game-changing innovations. Through our innovation-driven, customer-centric approach, we are constantly looking for new ways to help organizations achieve superior returns on their technology investments.
Above all, everyone at Miracle always put the customer first and emphasize on being proactive for their success
In an economy where innovation cannot be treated as a luxury, Miracle is obsessed with innovating everyday
Miracle believes in an open culture that allows our employees to thrive and make our customers successful
From our leadership to our global teams, every being within Miracle are passionate to deliver excellence
Our customer is a global leader in medical devices, pharmaceuticals and consumer goods. With over 130 years of heritage and over 100,000 employees worldwide, they are truly a leader in their industry.
They were faced with an enormous technical challenge to build and deliver custom chatbots across different business entities inside their organtization. Despite having an in-house development team, the traditional methods of developing chatbots from scratch for every business need was slowly translating into a major hurdle for their overall success. They were looking for a custom-built framework and platform that would allow them to rapidly fulfill chatbot demand requests.
Like any other beverage manufacturing company, our customer also had to deal with problems associated with Yard Management. With a daily average of more than 600 trailers parked inside a huge manufacturing facillity, it was time consuming and inefficient to manually locate trailers in the yard. This resulted in a significant amout of fuel loss for trucks to drive around the yard to find trailers and also made it hard to visualize which docking stations were open for loading/unloading.
The customer wanted to implement a location-based solution that allow them to improve the efficiency of their operations while also gaining more visibility into their yards capacity, their docks and their truck drivers.